MALAYSIA CUSTOMER
Handling and Shipping Cost in Malaysia
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To ensure the utmost security and expediency, JewelrySilverWorld.com only utilise services from "Pos Laju" for delivery within Malaysia including Sabah and Sarawak.
- Handling and Delivery costs within Malaysia is at flat rate of RM10.This charges including the Free Pouch and Gift Box with every purchase.
- If you want to save on the postage, we offer RM3 pos express. However, the items will be packing with small pouch and we do not guarantee the security and the defect of the items during arrival. Please advice us in the comment section during checkout.
Delivery Timeframe
- For Ready Stock items, orders are cleared and processed within 24 hours of receiving payment. All orders processed at this point have a target delivery of 1-2 days to major urban centres in Malaysia.
- For customized items like our personalized jewelry, 3-4 working days requires for the processing of orders and another 1-2 days for postage to major cities in Malaysia.
- For other items, 7-10 days is require to process and deliver your order.
Tracking Your Order
- You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number.
- If after 2 days of not receiving the items, please track your items from this link. POS LAJU TRACKING
Payment Methods
• Direct debit to our account which
will be given as you checked-out.
INTERNATIONAL CUSTOMER
INTERNATIONAL CUSTOMER
International Shipping
- All international shipping will be use the Pos Malaysia 'EMS' Services
- Shipping rates will be calculated based on the weight of the items. Please contact us for details.
- Time-frames vary from country to country.
Payment Methods
- We accept all major credit card payment through Paypal.
- International customers are solely responsible for any tariffs, duties, taxes and/or V.A.T. fees applied by the receiving country
Return Policy
We mean what we say, 100% satisfaction guaranteed. If you decide you do
not want an item, we will accept returns within 7 days of dispatch. However, please contact us prior to returning an
item. Items returned prior to contacting us will not be refunded.
If you have received an item that is faulty or incorrect, we will exchange it at no additional cost. If it is not possible to replace the goods, we will refund you. We do not accept returns on customized items if the order confirmation has been verified by the customer before order processing.
If you have received an item that is faulty or incorrect, we will exchange it at no additional cost. If it is not possible to replace the goods, we will refund you. We do not accept returns on customized items if the order confirmation has been verified by the customer before order processing.
